The ticket system allows you to automatically, timely and fully process all requests: set deadlines, determine priorities, track the status of requests, etc. This allows you to organize the work of the team and meet customer expectations.
Increase sales department productivity with the cross-platform Ringostat app
Stay in touch even outside the office – call and text clients from your computer or smartphone
Get valuable data about the people calling you during your call to close more deals
Find out more
Of course, not every company needs a ticket system. But it is a must for those businesses that closely cooperate with users, receive many requests, provide consultations and support.
Small companies that receive no more than two to five requests per day, and only through one or two channels, such as emails or chat messages, collected in Google Sheets, can get by with “manual” processing methods.
But when over time the number of requests phone number library increases, the usual tools are not enough:
letters and messages are lost and requests remain unanswered;
similar and repetitive requests have to be responded to anew each time, which reduces work efficiency;
Communication between users and technical specialists is not established, for example, employees forget to inform users that the problem has been solved - this does not contribute to a positive customer experience;
it is difficult for the manager to control the speed of processing requests and the level of service;
the history of previous requests is lost;
It is difficult for the team to track the process of joint work on requests.
That's when the need arises to implement an automated, convenient ticket system.